Terms & Conditions

All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By accessing this web site and/or placing an order you hereby agree to be bound by the terms and conditions set out below. Nothing in these Terms shall in any way restrict or affect your statutory rights under English law.

Loyalty Points
Points are gained for transactions on products purchased via the website. One point is automatically added for every ten pounds spent excluding carriage. Points will expire if unused within a twenty four month period.

Use of the Website
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will keep this information updated and implement any changes as necessary.

You agree fully to indemnify Griffins Canine Ltd, our directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of the Conditions by you or any other liabilities arising from the use of this Website, or the use by any other person accessing the Website using your shopping account or Personal Information.

General
We accept no liability for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical and pricing errors. We reserve the right to cancel any order placed for that product, whether or not your order has been confirmed and payment received. A credit will be issued for the amount received.

Recommendations for usage of product exclude claims to treat, cure or alleviate medical conditions for equines for which veterinary advice would ordinarily be sought. In such situations, you are advised to contact a suitably qualified veterinary practitioner and seek advice or treatment.

All dogs are individuals that have developed their own taste preferences. We cannot guarantee your dog will eat a product and advise that the product is offered on several occasions should your dog initially refuse one of our products.

Changing or Cancelling Your Order
If your order has been placed but not yet shipped, in certain circumstances we may be able to cancel or amend your order. Please contact us as soon as possible quoting your order number.

Please see our Shipping & Returns page for information on our returns policy.

Communication and Marketing
By registering with Griffins Canine Ltd and providing your email, postal address and telephone number you consent to receive communications from us about our latest products and special offers which we think may be of interest to you.

Credit Card Safety
Griffins Canine Ltd and our secure payment service providers use the latest technology to protect your credit card and personal information. Neither party releases information to any outside organization, other than in the verification of payment details with banking organisations.

Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you. Griffins Canine Ltd intends to provide you with the safest and most secure shopping experience possible.

We endeavour to dispatch orders placed the same day if ordered before 7:30am Monday to Friday, excluding bank holidays and festive periods. Orders are sent out on a next working day service, although in some areas this cannot currently be guaranteed.*

Parcel tracking details can be followed via email and text sent out when the order has been dispatched. However, if you do not receive your order please report it missing by contacting Griffins Canine Ltd. After 14 days we are unable to trace/track any parcel not reported missing.

If there is no evidence on our courier portal that alternative instructions have been left for delivery and the parcel is returned to us, the customer is responsible for paying re-delivery costs regardless of whether the order originally qualified for free delivery.

Subscribe and Save Terms and Conditions
In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to Griffins Canine Ltd.
The words “you”, “your”, “subscriber” or “customer” refer to the Subscribe & Save account holder.

“Subscribe & Save” General Terms
1.1. Product & delivery prices are liable to change at any time. We reserve the right to alter any repeat order benefits, discount amounts or free delivery offers at any time. This does not affect any orders where a dispatch notification has been sent.

1.2. “Subscribe & Save” products will ship automatically when each order is generated. By placing your order, you are authorising Opayo (owned by Elavon) to charge your debit or credit card for all future subscription orders.

1.3. Payment details are securely stored by Opayo and Griffins Canine Ltd do not have access to these details.

1.4. You can pause or cancel your subscriptions at any time through your customer account. This must be done by 11.59pm no less than 3 days before your next delivery is due to be dispatched to avoid being charged. After this point, the order will have been generated and cannot be cancelled; our standard cancellation, shipping and returns policy will apply.

1.5. For other “Subscribe & Save” discounts and promotions please check our website or social media pages regularly. Any non-subscription discounts or offers are not eligible for use in conjunction with “Subscribe & Save”.

1.6. Any service log-in details, promotional or discount codes provided with the “Subscribe & Save” service are strictly for the sole use of the subscriber and must be kept confidential.

1.7. By signing up you agree to pay recurring subscriptions for an indefinite time until deactivated and confirm that you are legally capable of entering into binding contracts and are at least 18 years old.

1.8. We reserve the right to revise and amend these terms and conditions without prior notice where required.

“Subscribe & Save” Delivery, Cancellations & Returns
2.1. Free delivery is available on all subscription orders over £100.

2.2. If any product is unavailable, we will notify you and attempt fulfilment within 7 days or refund the order.

2.3. If products are discontinued, the subscription will be suspended and no further orders placed.

2.4. If issues arise with delivery address, account or payment method, subscriptions may be placed on hold until resolved.

2.5. Address changes must be made at least 48 hours prior to scheduled delivery.

2.6. Delivery obligations are fulfilled once delivered to a safe place, in-person, or courier-designated safe location.

2.7. Returns are subject to our Returns & Delivery Policy.

2.8. We are not liable for delays caused by events outside our reasonable control.

2.9. The “Subscribe & Save” service is only available to UK customers.

“Subscribe & Save” Termination
3.1. We reserve the right to terminate subscriptions without notice. Charges apply only to dispatched orders.

3.2. Subscriptions can be cancelled at any time. To avoid renewal charges, cancellation must occur by 11.59pm at least 2 days prior to renewal.

3.3. Reinstated subscriptions may be subject to fair use terms. We reserve the right to remove introductory discounts where misuse is identified.